SHIPPING AND DELIVERY - DELIVERY ZONES
Products will be shipped to the delivery address(es) specified during the ordering procedure provided such address(es) is(are) located within the Delivery Zone. Any delivery address located outside of the Delivery Zone will be refused during the ordering procedure.
Products purchased via the Website may only be delivered to a physical street address within the Delivery Zone.
VATE will not process any order for which a post office box or APO/FPO address is provided.
Shipping and Delivery - Shipping costs
Standard Shipping (Ground) is provided for all US orders. We do not currently offer 2 day, Overnight, Priority Overnight or Saturday shipping at this time. Delivery time for Standard Shipping (Ground) is expected to be 3 to 7 business days after processing. The delivery time runs from when your order has been processed.
Delivery costs depend on the value of your order:
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For an order value <$250.00, Standard Shipping (Ground) will be USD $10.00.
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You will receive an email containing your Tracking Number once your package has been shipped.
We will inform you of the shipping costs in the order summary displayed on the Website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the products ordered.
Delivery Time - Problems of delivery
Any failure to deliver or late delivery exceeding eight (8) business days after the order has shipped, should be reported to Customer Service as soon as possible. In order for your claim to be accepted, please notify us within fifteen (15) business days from the date of confirmation of your order.
You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged product, etc.) by hand, if possible, on the delivery notice, and sign.
If the products do not conform to your order or you are not satisfied with them, you may return them for an exact replacement or request a refund according to the terms and conditions contained in the section entitled "Returns, Replacements & Refunds". See also Specific Terms and Conditions of Sale as applicable to your order.
Shipping and Delivery - International
Taxes and Duties:
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Canada: Duties Included in product price & Sales Tax calculated at Checkout
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Russia: The Checkout prices do not include Duties and Taxes, these will be paid by the shopper on delivery
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Other International Countries: Duties & Tax Included in product price
All sales are final on orders shipping to non-US addresses.
RETURNS, REPLACEMENTS & EXCHANGES
Principles and procedure of return:
You may return any product ordered on the Website for exact replacement or refund within thirty (30) calendar days from the delivery date subject the terms and limitations set out below.
Returned products must be in their perfectly saleable, original condition and if applicable, packaging, together with their purchase invoice or a copy in the case of a partial return. VATE has sole discretion in determining whether the products purchased via the Website are in original condition when returned.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™
